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FAQs


Why should I buy from you?

We are one of the very few internet jewellers to have generations of jewelry expertise. Further, we offer direct from the manufacturer pricing, so you are likely buying at prices that are at least 30-40% less than any of our competitors. We stand behind our ability to offer the best value on jewelry on the internet and back it up with a 100% refund guarantee. Also, as we manufacture our own jewelry , you are able to customize any piece with the metal, style and even gemstone of your choice

Where is your jewelry made?

Our total production is carried out in our different manufacturing set up’s in Jaipur & Mumbai in India.

Do you use any man made/synthetic diamonds or gemstones?

Absolutely NOT, all of our diamonds and gemstones are 100% natural and genuine.

Do you resize rings? Can I get a different chain length for the pendants?

Yes we can. Please allow an additional 34 business day for customsizing. The size indicated must be added to the cart in our Checkout. Otherwise the standard size will be sent to you. Any resized rings are non refundable.

I just purchased an item. How do I pay?

When you are through shopping, proceed to the checkout link found on the product page. If you have any trouble using the checkout feature, please contact us and we will be happy to assist you.

Do you offer combined shipping discounts?

Yes we do! We offer FREE / DISCOUNTED SHIPPING for additional orders. This offer is valid for 1 week from the date of your first order. This only applies when you combine your orders at checkout.

Are shipments insured?

Yes, shipments are riskfree: We fully insure your shipment from the moment it leaves our premises to when it arrives at your door. However, in the event of a return, you are responsible for insuring the item.

Do you ship overseas?

Yes, we do, with following terms and conditions:
 Mettlle offers free shipping to more than 25 countries.
 Customers are liable to pay the local import duties/taxes, as applicable in their country of import.
    All returns/exchanges from International destinations are to be shipped by customers at their cost with full value insurance of all items being returned. Any import duty required to be paid by Mettlle for such returns will be deducted from the refund to be processed for the customer.

What payment methods do you accept?

 We accept Pay Pal and wire transfers as the primary payment methods. For more Information please contact us at info@mettlle.com

Can I customize a piece of jewelry ?

Yes, at mettlle.com we specialize in customized jewelry . Any of our designs can be made in any metal, any size, and can accommodate any gemstone. Alternatively, you can send in one of your own designs and we will make those for you.
    What is your return policy? If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (minus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists.
    We inspect all returned items on arrival.

Non-Returnable Items Examples of non returnable products include:

    Items which have been abused or modified
    Special orders made to customer specifications
    Products modified as per customer requests

What if I would like to return the jewelry I ordered and I am unable to find the appraisal certificate?

Please note that All the jewelry Sold on mettlle.com with an in house Appraisal Certificate, which must be returned in order to process a full refund. If the certificate is not returned with the product, the refund amount will be reduced by additional 10% of sales price to cover the cost of the certificate.

Can you help me keep the Jewelry Gift a surprise?

Since jewelry is often given for engagement, marriage or another special occasion, we will be extremely flexible to help you create a wonderful surprise. We can expedite your delivery for a fast-approaching special occasion, or we can ship your order to an address other than your home to help you maintain your surprise. We also have special option on our website, which you can use to add any message of your choice to be sent along with the gift. And please don't hesitate to contact us for any special requests.

Will I be liable for my jewelry order while it is being shipped?

We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free.

How do I cancel an order after it has been submitted?

For canceling your order, write to us with in 24hrs. of placement of order along with order-id and reason for cancellation of order.

Do you charge sales tax?

mettlle.com do not charge any extra Tax for deliveries within India or outside India. However, if any customs or octroi that may apply at the time of delivery will be into your account.

What's a karat?

What's the difference between karat and carat?


Simply put, a karat is the unit of measurement used to indicate the purity of gold (since gold is in fact a mixture of gold and other metals). Pure gold is 24-karat (24K), 18-karat gold is 75% pure, and so on. Carat is a term used to measure the weight of a diamond, e.g. 1-carat, 2-carat, and so on. One carat is equal to 0.2 grams. Visit our Education Center for a complete discussion of Jewelry Terms.

What are the 4Cs?

Diamonds are graded and priced according to what is universally referred to as the '4Cs'. They are Cut, Color, Clarity and Carat weight. Each is a description of the various characteristics of a diamond. For example, Cut refers to the shape of the diamond, which affects its fire and brilliance. Color refers to the amount of color in the diamond (the less color a diamond has, the more valuable it is, all other factors being equal). Clarity describes the number of natural blemishes and inclusions a diamond has, and Carat Weight is simply a measurement of the diamond's weight (not its size). Visit our Education Center for a complete discussion of diamonds.

Why is 18K gold more valuable than 14K?

18 Karat gold is more pure, meaning it contains a higher percentage of gold. Pure gold is 24-Karat (24K), 18-Karat gold is 75% pure, and so on. Visit our Education Center for a complete discussion of Jewelry Terms.

What do the markings on the back of my jewelry mean?

If your jewelry has a number and a 'K', this denotes its Karat amount, or the purity of the gold in the piece (gold is actually a mixture of gold and other metals). Pure gold is 24-karat (24K), 18-karat gold is 75% pure, and so on. Visit our Education Center for a complete discussion of Jewelry Terms.

Why do similar pieces of jewelry have such different prices?

There are many factors that can affect the value of gold jewelry . Since gold is sold by weight, heavier pieces can be more costly than lighter ones. Designer jewelry also generally costs more, especially if it is a one-of-a-kind piece. Special finishes, such as matte or sandblasted, may also affect the cost of the piece. The prices further depends on the quality and size of gemstones, clarity and many other factor

What's the best way to care for and clean a diamond?

Here are some general guidelines for caring for and cleaning your diamonds:
Avoid wearing your diamonds while doing housework, yard work or any other kind of rough work. Even though a diamond is extremely durable, a hard blow could chip it. Also, when doing household chores, never allow your jewelry to come into contact with chlorine bleach.
    The best way to clean your diamonds is in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the pieces with a soft brush, then transfer them to a wire or tea strainer and rinse with warm water. Pat dry with a soft lint-free cloth. Ultrasonic jewelry cleaners also work quite well.

What's the best way to care for and clean gold jewelry ?

Your jewelry can be kept looking new if you follow a few simple guidelines: Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other. You can clean your gold jewelry in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the jewelry with a soft brush until you have created a lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!) Pat your jewelry dry with a soft, lint-free cloth.

Privacy Questions:

    What information does mettlle.com gather about me?
    When you make a purchase on our site, you provide the following information to mettlle.com:
    Name
    E-mail address
    Billing and shipping address
    Telephone number
    Type of credit card you are using
    Credit card number and expiration date, or other form of payment.
    The information you provide us stays with us and remains confidential. It will not be sold to another company. Click here for our complete privacy policy.

Cookies

Put simply, a cookie is a small piece of information that web sites use to remember information about users. mettlle.com uses two types of cookies to recognize our members and remember shopping list items. mettlle.com uses transient cookies to provide continuity from page to page. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personally identifying information.
    mettlle.com uses persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password.

Usage Tracking

mettlle.com's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests. Aggregate Information
mettlle.com uses aggregate information from demographic surveys and traffic patterns to customize our site. State-of-the-art comparison technology allows us to use this information to make recommendations to members based on previous traffic patterns and purchases. mettlle.com uses information only on an aggregate level and does not track information about individuals. Aggregate information may be shared with partners of mettlle.com to plan advertising or promotions. We do not share any individual information. Surveys
    Once in a while, mettlle.com or a company selected by mettlle.com may offer you the opportunity to participate in customer satisfaction, site improvement, and other business-related surveys. You may be asked to provide certain information to participate. All surveys are optional.

Does mettlle.com share the information it gathers with others?

mettlle.com does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, mettlle.com gives your name, shipping address, phone number, and order information to our shipping carrier. mettlle.com also supplies your name, billing address, and credit card information to the credit card processor who bills your account. mettlle.com has strict guidelines requiring all third parties to keep any shared personal information confidential.

How do I subscribe to or unsubscribe from your newsletters?

You can sign up for our newsletters by entering your e-mail address in the Newsletter sign up area on the left hand side on our home page. Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature within the e-mail.
    If you have a question that isn't answered here, please write to us at www.mettlle.com
    Thank you for visiting mettlle.com!

How long will I have to wait for a refund?

 Once we receive your return, your money will be refunded or your credit card account will be credited for any payments You have made toward your purchase. The first credit will be made within 15 business days of receipt and verification of the merchandise. Delivery charges are not refunded. Please allow one monthly billing cycle in order for your credit to appear.

How long does it take to get my order?

mettlle.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 4 to 10 days. Custom orders may also take longer to process. Ask our Customer Service Representatives for shipping details when you place your order.

What if I don't get my order in the standard time frame?

If you didn't get an order confirmation number after clicking the 'Submit Order' button,Your order may not have been processed properly.Please contact our Customer Service Department by emailing us on info@mettlle.com and our representatives will be happy to assist you.

How do I check the status of my order?

 How do I track my order after it has been shipped?


 To track your most recent orders simply click on "My Account" at the top of any mettlle.com page and go to "My Order History". This is the easiest and fastest way to get the most current information regarding your mettlle.com orders.

Privacy Questions:

information does mettlle.com gather about me? When you make a purchase on our site, you provide the following information to mettlle.com:
    • Name
    • E-mail address
    • Billing and shipping address
    • Telephone number
    The information you provide us stays with us and remain confidential. It will not be sold to another company.
    mettlle.com uses persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password.

Usage Tracking

mettlle.com's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.

Aggregate Information

mettlle.com uses aggregate information from demographic surveys and traffic patterns to customize our site. State-of-the-art comparison technology allows us to use this information to make recommendations to members based on previous traffic patterns and purchases. mettlle.com uses information only on an aggregate level and does not track information about individuals. Aggregate information may be shared with partners of mettlle.com to plan advertising or promotions. We do not share any individual information.

Surveys

Once in a while, mettlle.com or a company selected by mettlle.com may offer you the opportunity to participate in customer satisfaction, site improvement, and other business-related surveys. You may be asked to provide certain information to participate. All surveys are optional.

Aggregate Information

mettlle.com uses aggregate information from demographic surveys and traffic patterns to customize our site. State-of-the-art comparison technology allows us to use this information to make recommendations to members based on previous traffic patterns and purchases. mettlle.com uses information only on an aggregate level and does not track information about individuals. Aggregate information may be shared with partners of mettlle.com to plan advertising or promotions. We do not share any individual information.

Does mettlle.com share the information it gathers with others?

mettlle.com does not provide any third party with any individually identifiable information other than that Which is necessary to complete your order.Specifically, mettlle.com gives your name, shipping address, phone number, and order information To our shipping carrier. mettlle.com also supplies your name, billing address, and credit card information to the credit card Processor who bills your account. mettlle.com has strict guidelines requiring all third parties to keep Any shared personal information confidential.

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